Privacy Policy for TFL SERU
Effective Date: October 2025
Agreement Overview
This Privacy Policy constitutes a legal agreement between you and us regarding your downloading, installation, and use of the TFL SERU mobile application software and related services.
TFL SERU is a public app designed to provide access to publicly available content related to Transport for London (TfL) Safety, Equality, and Regulatory Understanding (SERU) assessments or similar resources.
Note: This app is not affiliated with any government entity, including Transport for London (TfL).
App Information
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App Name: TFL SERU
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Contact Email: support@tflserutest.co.uk
Your Acceptance
By downloading, installing, or using the TFL SERU app, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the app.
User Privacy Commitment
We are committed to protecting your privacy. This policy explains how we collect, use, protect, and disclose your information when you use the TFL SERU app.
Information We Collect
1. Usage Information
We collect anonymous data on how you interact with the app, including:
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App crashes or error logs
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Feature usage patterns
2. Location Information
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We may collect approximate or precise location data using your device’s GPS (via geolocator/geocoding plugins).
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You can disable location access in your device settings.
3. Device and Log Information
Collected via plugins such as device_info_plus and connectivity_plus, including:
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Device model, OS version, system language
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IP address, MAC address
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Device IDs (e.g., Android ID)
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Network status (Wi-Fi, mobile data)
4. User Inputs
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Country selection (via country_picker)
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Form entries and saved preferences (stored locally using get_storage)
5. Payment Information
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If you make in-app purchases (via flutter_stripe), payment data is securely processed by Stripe.
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We do not store your card details or sensitive financial data on our servers.
Permissions Required
The app requires the following permissions based on used features:
Permissions are managed via the permission_handler plugin, and you can control them in your device settings.
How We Collect Information
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Directly from you through app interactions (e.g., location sharing, form entries).
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Via third-party plugins (e.g., flutter_stripe for payments, webview_flutter for embedded content).
How We Use Your Information
We use collected data to:
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Operate, maintain, and improve the app.
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Customize content based on your region.
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Analyze usage trends to enhance user experience.
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Provide customer support (via support@tflserutest.co.uk).
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Process secure transactions (via Stripe).
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Support features like video playback and content sharing.
Third-Party Access
Service Providers
We may share limited data with:
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Stripe for secure payment processing
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Other essential service providers strictly for app functionality
Legal Compliance
We may disclose data when required by law or to enforce our Terms of Use.
Tracking and Advertising
We do not track users across other apps or websites for advertising purposes.
We do not use your data for behavioral advertising, and we do not share personal information with third parties for advertising or marketing purposes.
Data Storage & Retention
Storage
Your data may be stored on servers within or outside your country of residence. By using the app, you consent to this storage.
Retention
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Uploaded files are stored temporarily (up to 24 hours) and then deleted.
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Analytics and device data are retained only as long as needed for the purposes outlined in this policy.
Your Rights
You can:
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Adjust app permissions in your device settings
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Disable location access or notifications
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Contact us at support@tflserutest.co.uk to inquire about, correct, or delete your data
Security Measures
We implement encryption and other technical safeguards (e.g., for file uploads and payments) to protect your data.
Note: No internet-based system is 100% secure; you use the app at your own risk and should ensure your device environment is secure.
Children’s Privacy
The TFL SERU app is not intended for users under 18 years old.
We do not knowingly collect data from children. If such data is collected, it will be promptly deleted.
Policy Updates
We may update this Privacy Policy occasionally. If we make significant changes, we will notify you through the app or our website. Continued use of the app after changes constitutes your acceptance.
FAQs
Do you track users across apps or websites?
No, we do not track or share user behavior for advertising purposes.
How long do you keep my data?
Only as long as needed for functionality or legal compliance. Unused data is deleted or anonymized.
Do you sell personal information?
No. We do not sell, rent, or trade your personal data.